RETURNS, EXCHANGES, & REPAIRS
We hope that you are thrilled with your online jewelry purchases. If you need to return, exchange, or repair a piece for any reason, you can do so within 3 days of receipt of your merchandise. It needs to be unworn and undamaged. We do NOT accept returns of special order items or customized pieces. Guidelines are specified below. Please note that you are responsible for any shipping charges you incur.
Please follow these steps:
- 1. Identify on the original receipt if the shipment is a return, exchange, or repair with the additional information:
Returns – Please contact us via e-mail to receive a “Return Authorization Number.” You can do this by e-mailing firstname.lastname@example.org . Write your “Return Authorization Number” on your original receipt. This is very important for us to be able to credit the correct account if you paid with credit card. If you paid with check or money order, a corporate check will be issued and mailed to the original billing address. The amount credited will be the total paid at the time of purchase; shipping charges are not refundable.
Exchanges - Indicate the purchased item you would like to exchange on the receipt, as well as what product you would like to have in its place. The original piece must be in new, un-damaged condition.
Repairs - Specify on the receipt the type of repair you need (ex: fixing clasp, resizing ring). Please allow 1-3 weeks for all repairs, actual time will vary depending on the nature of the repair.
- 2. Enclose the item you are sending, accompanied with all original paper work and packaging, and ship in a sealed box.
- 3. Ship via UPS, Registered U.S. Mail, or Federal Express. We recommend insuring the package for the amount you originally paid for the item.
- Send the package to:
Attn: Online Sales
2233 NW 58th #226
Seattle, WA 98107
Once the shipment is received, we will contact you if there are any questions or concerns. Or if you have any questions or concerns regarding the shipment, do not hesitate to contact us.
All works in the Sophie Gardner Jewelry Collection are handcrafted and incorporate the highest standards of fine jewelry making. Part of their allure and desirability is that no two pieces are ever exactly alike. Variations in finish and detail are to be expected and are part of the artistic design.
Sales Tax applicable to Washington State Residents.
Terms & Conditions
While every attempt is made towards accuracy, Sophie Gardner and the Agency for Sophie Gardner Jewelry does not warrant that information on this site is error free. We make every attempt to ensure our online catalog is as accurate and complete as possible. Since every computer monitor is set differently, color and size may vary slightly. Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and regulations, Sophie Gardner states that carat total weight in all purchases may vary 0.05 carats from stated weight.
Material on the site may also contain technical inaccuracies or typographic errors (including pricing errors), and may be changed, updated, or modified at any time, without notice. Sophie Gardner and the Agency for Sophie Gardner Jewelry will not be liable or responsible for any such inaccuracies, errors, changes, or updates. Sophie Gardner and the Agency for Sophie Gardner Jewelry may, in its sole discretion, add, delete, or change some or all of its products at any time.
Limitation of Liability
Sophie Gardner and the Agency for Sophie Gardner Jewelry shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sophie Gardner and the Agency for Sophie Gardner Jewelry has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Sophie Gardner product is mistakenly listed at an incorrect price, Sophie Gardner reserves the right to refuse or cancel any orders placed for product listed at the incorrect price or description. Sophie Gardner reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sophie Gardner shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Sophie Gardner without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
PRIVACY & SECURITY
At sophiegardner.net we are committed to providing you the best possible jewelry buying experience while maintaining your privacy and security.
Information Collection and Use
To better serve you, Sophie Gardner Jewelry may collect and maintain customer data base, this information will be used only to provide information regarding new products, upcoming events and store locations. Protecting your privacy is a top priority, and we not give, rent, or sell any customer information to outside parties.
Sophie Gardner Jewelry continuously reviews policies, and may modify policies to enhance service provided to you. If a change occurs, it will be posted on our web site immediately.